Human-Centered Cybersecurity

Title: Human-Centered Cybersecurity: How Two Credit Unions Achieved 90%+ Reduction in Phishing Risk

Date: Wednesday, July 30, 2025

Time: 2:00pm ET

Duration: 1 hour

Financial institutions face unprecedented cybersecurity challenges. Sophisticated phishing campaigns, misdirected sensitive communications, and advanced social engineering attacks can bypass traditional defenses in seconds—putting your customer data, financial assets, and your institution's reputation at an immediate, costly, and often irreversible risk.

Join us for an exclusive webinar featuring First Community Credit Union (FCCU) and Publix Employees Federal Credit Union (PEFCU). Senior VP of Information Security Bryan Perkola (FCCU) and Director of Information Security Ricky Robertson (PEFCU) will share their journeys from viewing employees as security liabilities to developing them into vigilant "first layers of defense."

During this session, you’ll learn:

Top security challenges facing IT leaders at financial institutions and effective countermeasures
Why traditional secure email gateways (SEGs) fall short against advanced AI-generated threats
How these organizations leverage AI-powered security technology and human risk management to combat sophisticated threats
Strategies for shifting from reactive to proactive risk management
Live demonstration of technology that learns communication patterns and alerts users before sending risky emails

Transform vulnerabilities into strengths and create security-conscious cultures that protect sensitive financial data and your organization’s reputation.

Bryan Perkola
SVP Info Security
First Community Credit Union

Bryan Perkola, CISSP, CISM, is a passionate cybersecurity professional and IT veteran with over thirty years of experience primarily in organizations associated with manufacturing, retail, and finance. Bryan holds multiple bachelor's degrees from the University of Houston in Marketing and Organizational Behavior and Management and has received his master’s degree in Cybersecurity and Information Assurance from Western Governor’s University in addition to numerous industry certifications. Bryan’s work experience has primarily been involved with small to mid-sized organizations where he was intimately involved with multiple disciplines such as marketing and human resources that has provided him some unique perspectives and understandings for developing creative and effective security awareness programs that promote a strong cybersecurity culture within the organization.

Ricky Robertson
Director of Information Security
Publix Employees Federal Credit Union

Ricky Robertson is a seasoned Information Security leader whose career journey uniquely began in law enforcement, where he served as a Detective specializing in white-collar crime and computer forensics. Currently, as the Director of Information Security at Publix Employees Federal Credit Union, Ricky is responsible for architecting comprehensive security strategies and maturing the organization's security posture. For the past decade, he has collaborated extensively with KnowBe4, driving impactful security awareness programs and risk management initiatives. He brings a practical, results-oriented approach to cybersecurity, rooted in a deep understanding of threat landscapes and human behavior.

Mark Lendon
SVP Sales Pursuits
KnowBe4

Mark Lendon is an SVP at KnowBe4, and has 25+ years of sales leadership experience across private and public markets. Mark was the global CRO of Egress, where he helped lead their sale to KnowBe4. He now supports our organisation with the global integration of our products, services, and culture - as well as helping to secure transformational accounts and global revenue growth. During his career, Mark has helped guide some of the world's leading organizations through pivotal technology and by making significant investments in cybersecurity.

David Miller
Snr. Sales Engineer
KnowBe4

David is a Presales Engineer at Egress, a KnowBe4 Company. He bridges the gap between the sales and technical teams, ensuring clients understand the value of Egress solutions. He collaborates with sales to identify client needs, demonstrate product benefits, and design tailored cybersecurity solutions. His role includes providing technical support, conducting demos, answering questions, and assisting with client onboarding, ensuring a seamless transition from sales to implementation.

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